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Last updated: July 15, 2026
Your privacy is our priority. This policy explains how Neobloby collects, uses and protects your personal data when you use our website and services.
We collect the following information:
We use your personal data to:
We never sell your personal data. Your data may be shared with:
Our site only uses cookies that are essential to its operation, required for:
Our newsletter emails contain a tracking pixel and tracked links that let us measure, in aggregate per campaign, the number of opens and clicks. These statistics are not linked to your identity and are only used to improve our communications. You can unsubscribe at any time via the link included in every email.
If you start an order without completing it, we may send you an email to help you find it again. Two possible legal bases: you explicitly agreed at checkout (the "Get my cart" button), or you are already a Neobloby customer and the reminder concerns products similar to your previous purchases. Accepting can trigger an immediate email, plus a second automatic reminder 4 to 48 hours later if the cart remains abandoned. This consent also applies to your future carts, without asking again each time. Declining at checkout (the "No thanks" button) immediately and durably opts you out of any reminder, exactly like the unsubscribe link included in every email you receive - you can change your mind either way at any time from that same link. The related data is kept for a maximum of 3 years after your last contact, in line with the CNIL framework.
Our referral program uses a functional cookie (30-day lifetime) to remember the invitation link you arrived through. If you refer a friend, your loyalty area shows a partially masked identity (first name and last-name initial) and the status of their referral - never their email address, postal address, order contents or order amount. If you were referred, your referrer only sees your first name, your last-name initial and the referral progress.
Conversations with Bloby Assistance, our AI assistant, are kept for 90 days (linked to your email if you are logged in, otherwise anonymously) so our team can follow up on support requests and improve the assistant. Photos sent through the chat are not kept in this history.
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
To exercise your rights, contact us at [email protected].
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Card payments are processed via Stripe, PCI-DSS certified.
We retain your personal data for as long as necessary to fulfill the purposes described in this policy. Order data is retained for 5 years for accounting obligations. You can request deletion of your data at any time.
Our site is not intended for children under 16 years of age. We do not knowingly collect personal information from minors. If you are a parent and believe your child has provided us with personal data, contact us at [email protected].
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this page regularly to stay informed of any changes.
For any questions about your personal data or to exercise your GDPR rights, write to us:
