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Please read our general terms and conditions of sale and use carefully
These general terms and conditions of sale are drawn up in accordance with French law and apply to all sales of products made through the Neobloby online store, hereinafter referred to as "the Store". By placing an order on our website, you accept these conditions without reservation. Neobloby reserves the right to modify these conditions at any time. The applicable conditions are those in force on the date of the order.
Site publisher
NeoBloby
4 Passage des Quinze Maisons 76620 Le Havre, France
Hosting provider
Hetzner Online GmbH
Industriestr. 25, 91710 Gunzenhausen, Germany
These conditions are intended to define the contractual relationships between Neobloby and the buyer, from order to delivery. They govern all steps necessary for placing and tracking the order.
The buyer can place an order online on our website. The order is only final after confirmation by e-mail. Neobloby reserves the right to cancel any order in case of payment problems, suspicion of fraud, or when the product is no longer available. The buyer is responsible for the accuracy of the information provided (address, contact details).
All prices are indicated in euros (€), all taxes included (VAT included), excluding delivery costs. Neobloby reserves the right to modify prices, but the applicable price is the one in force at the time of the order. The buyer will be informed of any price changes before delivery.
Payment can be made by credit card (Stripe) or in cryptocurrency via NowPayments (Bitcoin, Ethereum, USDC, USDT and more). Payment is only final after receipt and validation. For credit card payments, the transaction is managed by Stripe. For cryptocurrency payments, the transaction is processed by NowPayments and validated as soon as it is confirmed on the blockchain.
Products are shipped to the address indicated by the buyer. Neobloby ships to the 34 countries in its Europe zone: the entire European Union, as well as the United Kingdom, Switzerland, Liechtenstein and the European microstates (Andorra, Monaco, San Marino, Vatican City). Orders are prepared and shipped from our site in Le Havre (76620, France) via Colissimo within 1 to 3 working days; delivery then takes 2 to 5 working days. Risks relating to the products are transferred at the time of delivery to the address indicated by the buyer.
In accordance with Articles L221-18 et seq. of the French Consumer Code, the buyer has a right of withdrawal of 14 calendar days from the day after receipt of the goods; NeoBloby voluntarily extends this period to 30 calendar days from receipt. If the period ends on a Saturday, Sunday or public holiday, it is extended to the next working day. To exercise it, the buyer uses the "Request a return" button in their customer account (Orders section) or contacts us using the details at the bottom of this page; an acknowledgement is sent by email. The buyer then has 14 days to ship the return. Return costs are the buyer's responsibility, unless the product is defective or NeoBloby made a mistake. The refund (product price and initial standard delivery costs) is issued no later than 14 days after the request; NeoBloby may defer it until the package is recovered or a proof of shipment is received. A deduction may apply if the product was used beyond simple examination. Full details are set out in the Return Policy.
All our products are covered by the legal warranty of conformity (Articles L217-3 et seq. of the French Consumer Code, up to 2 years after delivery) and the warranty against hidden defects: a product that is missing, damaged or non-conforming on delivery is replaced or refunded, with return costs on us. Our sclerotia (sleeping blobs) are shipped in perfect condition and are tested before shipping. We guarantee the awakening of our sclerotia under normal conditions of use. If your blob has not awakened after following the awakening protocol for 48 hours, contact us with a photo and description of the conditions. We will find a solution: replacement or refund as appropriate.
Neobloby cannot be held liable for damage resulting from improper use of the products, failure to follow instructions, or damage caused by third parties. Our liability is in any event limited to the amount of the order.
In the event of a dispute, the consumer has the possibility to use a mediator free of charge, in accordance with Articles L611-1 and following of the Consumer Code. You can also go to the European Commission platform for online dispute resolution: https://ec.europa.eu/consumers/odr/.
