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Returns and refunds
At NeoBloby, we want you to be completely satisfied with your purchase experience. If you change your mind, you have 30 days from delivery to request a return directly from your customer account (beyond the 14-day legal withdrawal period).
In accordance with Articles L221-18 et seq. of the French Consumer Code, you have a right of withdrawal of 14 calendar days from the day after receiving your package. NeoBloby voluntarily extends this period to 30 calendar days to let us know you want a return. If this period ends on a Saturday, Sunday or public holiday, it is extended to the next working day.
We know that waking up a sclerotium can sometimes be tricky. That's why we offer an additional guarantee:
In your account, open the order concerned and click "Request a return" within 30 days of delivery (or write to [email protected]). An acknowledgement is emailed to you immediately.
We reply within 48 hours with the return address and shipping instructions.
You have 14 days after your request to ship the package. Return costs remain at your expense, unless the product is defective or we made a mistake.
We refund you no later than 14 days after your request, initial standard delivery costs included.
After your return request:
The right of withdrawal does not apply to certain products:
This is not covered by the right of withdrawal but by the legal warranty of conformity, valid up to 2 years after delivery: contact us and we will offer a replacement or a refund, with return costs on us. This warranty covers the product's conformity at the time of delivery.
